You can return the product you ordered within 14 days of receiving the product.
Notify us of the return conveniently by logging into the online store with the email address you used for the order. You can log in via the button in the upper right corner of the page or via the order confirmation in your email.
Select the order whose products you want to return and choose the products to be returned. Send the information to us through your order details and you will receive instructions for sending the return by email. Use the original package for the return.
The product to be returned must be in its original condition and have all tags in place. We cannot refund the price of used or damaged products. When trying on the product, make sure that it does not pick up any scents, stains, or e.g. animal hair. The return can also be made in our store. Gift cards cannot be returned.
When returning the delivered order, include your name, contact information and order number. Remember to ask for and keep the receipt and tracking number when you leave the return package..
We charge a handling fee of €8.00 for the return. You can avoid the handling fee by choosing a refund to a gift card.
We will refund the money you paid for the order in accordance with the Consumer Protection Act to the original payment method or, if you wish, to a gift card.
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If you want to exchange the product for another color or size, please contact our customer service. You can also return the product in the usual way and place a new order in the online store.