Terms of Delivery
We normally ship the products from our own warehouse on the day of the order, excluding holidays. If the product comes from the supplier's warehouse, the delivery time is about 7-14 days. Postage costs EUR 7.00.
You can also pick up the product free of charge from our showroom. The order can normally be picked up on the same day, with the exception of products from the supplier's warehouse, whose pick-up time is normally about 4-5 days from the order. The pick-up location is Albertinkuja 20, 90100 Oulu.
We are not responsible for transport by transport companies or delays caused by force majeure.
Order information provided by the customer:
All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or the clarification of any ambiguities arising in it, unless specifically stated otherwise. When ordering from the online store, you are required to have familiarized yourself with and agreed to the delivery conditions valid at any given time.
The customer is obliged to provide the correct information when ordering. The customer is responsible for the costs arising from the return and resending of the shipment if the information has been entered incorrectly during the order. The order confirmation is sent to the customer by e-mail. If the order confirmation does not reach the customer, the e-mail was entered incorrectly. In this case, the customer should contact our customer service.
Product prices include VAT. We reserve the right to change prices and delivery costs.
Exchanges and returns
You can return the product you ordered within 14 days of receiving the product.
Report the return conveniently by logging into the online store with the email address you used when ordering. You can log in via the button in the upper right corner of the page or via the order confirmation in your email.
Select the order whose products you want to return and select the products to be returned. Send the information via your order information to us and you will receive instructions for sending the return to your email. Use the original package for the return.
The product to be returned must be in its original condition and must have all tags in place. We cannot reimburse the price of used or damaged products. When fitting the product, make sure that it does not catch smells, stains or e.g. animal hair. The return can also be made in our store. Gift cards cannot be returned.
When returning a delivered order, include your name, contact information and order number. Remember to ask for and keep the receipt and tracking number when you leave the return package.
We charge a handling fee of €8.00 for the return. You can avoid the processing fee by choosing a refund for a gift card or bringing the package to the showroom yourself.
Accordingly, we return the money you paid for the order in accordance with the Consumer Protection Act to the original payment method or, if you wish, to a gift card
Exchange of products
If you want to change the product to, for example, another color or size, contact our customer service. You can also return the product in the normal way and place a new order in the online store.
Non-redemption is not the same as refund or cancellation:
Unclaimed packages incur considerable costs for us. Pursuant to the law (1211/2013), we reserve the right to invoice the incurred costs from the customer. The billable cost is €15 per uncollected package, including delivery costs, return costs and handling costs. Please note the pick-up time of your package; Posti stores deliveries at pick-up points and parcel machines for 7 days. We will deduct this amount directly from the refundable payment.
Payment Methods
We accept the following payment methods: Mobilepay, online bank, debit or credit card, Klarna invoice, Apple or Google Pay and Paypal.
Depending on the payment method, the payment service provider is Paytrail, PayPal or Stripe. The payment service provider appears as the recipient of the payment on the account statement or card invoice and forwards the payment to the merchant.
In cases of complaints related to payments, we ask that you primarily contact the selected payment service provider.
Stripe / Paytrail: The most common bank and credit card payments, Applepay, Googlepay
Paytrail: online bank payment (Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Bank, Aktia, Handelsbanken, Ålandbanken and S-bank) mobile payment (MobilePay and Pivo)
Invoice and installment payment: Walley
Paypal: Payment via your own Paypal account
Complaints
Complaints can be made via email to info@rags.fi. The customer must report the damaged product on the pick-up day. The product must then be unused. In the case of later complaints, the Consumer Protection Act is followed. Returning faulty products is free of charge for the customer.
Bad condition of the packaging (e.g. transport box) does not entitle you to a complaint. If the package is damaged during transport, the product must be immediately complained to the transport company.