Complaints can be made via email to info@rags.fi. The customer must report the damaged product on the pick-up day. The product must then be unused. In the case of later complaints, the Consumer Protection Act is followed. Returning faulty products is free of charge for the customer.
Bad condition of the packaging (e.g. transport box) does not entitle you to a complaint. If the package is damaged during transport, the product must be immediately complained to the transport company.