You can return the product you ordered within 14 days of receiving the product.
Report the return conveniently by logging into the online store with the email address you used when ordering. You can log in via the button in the upper right corner of the page or via the order confirmation in your email.
Select the order whose products you want to return and select the products to be returned. Send the information via your order information to us and you will receive instructions for sending the return to your email. Use the original package for the return.
The product to be returned must be in its original condition and must have all tags in place. We cannot reimburse the price of used or damaged products. When fitting the product, make sure that it does not catch smells, stains or e.g. animal hair. The return can also be made in our store. Gift cards cannot be returned.
When returning a delivered order, include your name, contact information and order number. Remember to ask for and keep the receipt and tracking number when you leave the return package.
We charge a handling fee of €8.00 for the return. You can avoid the processing fee by choosing a refund for a gift card or bringing the package to the showroom yourself.
Accordingly, we return the money you paid for the order in accordance with the Consumer Protection Act to the original payment method or, if you wish, to a gift card
Exchange of products
If you want to change the product to, for example, another color or size, contact our customer service. You can also return the product in the normal way and place a new order in the online store.
Non-redemption is not the same as refund or cancellation:
Unclaimed packages incur considerable costs for us. Pursuant to the law (1211/2013), we reserve the right to invoice the incurred costs from the customer. The billable cost is €15 per uncollected package, including delivery costs, return costs and handling costs. Please note the pick-up time of your package; Posti stores deliveries at pick-up points and parcel machines for 7 days. We will deduct this amount directly from the refundable payment.