Charlie and its Lou pouch

We normally ship the products from our own warehouse on the day of the order, excluding holidays. If the product comes from the supplier's warehouse, the delivery time is about 7-14 days. Domestic delivery cost 8 eur. 

You can also pick up the product free of charge from our showroom. The order can normally be picked up on the same day, with the exception of products from the supplier's warehouse, whose pick-up time is normally about 4-5 days from the order. The pick-up location is Albertinkuja 20, 90100 Oulu.

We are not responsible for transport by transport companies or delays caused by force majeure.

Order information provided by the customer:

All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or the clarification of any ambiguities arising in it, unless specifically stated otherwise. When ordering from the online store, you are required to have familiarized yourself with and agreed to the delivery conditions valid at any given time.

The customer is obliged to provide the correct information when ordering. The customer is responsible for the costs arising from the return and resending of the shipment if the information has been entered incorrectly during the order. The order confirmation is sent to the customer by e-mail. If the order confirmation does not reach the customer, the e-mail was entered incorrectly. In this case, the customer should contact our customer service.

Product prices include VAT. We reserve the right to change prices and delivery costs.