Terms and conditions

General information

These terms and conditions refer to online shopping (distance shopping). Rags Fashion Oy is the selling party. Customer is the buying party. You can easily place an order at www.rags.fi

Conditions or part thereof of this Agreement that deviate from mandatory law is without effect to the extent that the incident is not in favor of the customer. This provision applies only if the customer is a private individual and that the purchase relates to private consumption.

Order

It's easy and convenient to order from Rags Fashion Oy. We offer secure payment options and safe deliveries. Rags Fashion Oy receive your order when you click "Purchase" at the Check-out. When Rags Fashion Oy have received your order you get an order confirmation sent to the e-mail address you entered when you placed your order. When you click "Purchase" the Agreement is concluded.

Safe shopping with the right to amend your order

If you should change your mind, it is within your right to amend your order. To amend your order, you should contact us via mail: info@rags.fi. Amending of the order must be notified before the order is packed (effected).

Safe shopping with the right to cancel your order

If you should change your mind you can cancel your order. To cancel your order you have to contact us via mail: info@rags.fi. The cancellation must be notified before the order is packed (effected).

Prices and fees

The prices are in euro (EUR) including VAT according to current tax rate. VAT is charged with 24% when applicable. Fees for shipping and payment might be added to every order, see ”Payment” and ”Delivery” in this Agreement for further information.

Fee for uncollected parcel

If you are not able to pick up your delivery as agreed, we charge a fee of 25 EUR including VAT. The fee is necessary to cover the shipping and handling fees that occur. Note that if you have not received or collected a parcel, this is not considered as cancelling your order. See ”Returns and refunds” for further information. Order cancellation and return below.

Offers

Offers and promotions promoted on www.rags.fi are valid for as long as the stock lasts unless stated otherwise in the terms and conditions of the offer.

Products and selection

All products on offer at www.rags.fi are adapted for the European market. This means that the products meet the European environmental and safety regulations. An instruction manual in English is usually included when necessary for using the product.

Color rendering of the product images

The product images displayed on www.rags.fi should render the product's color and properties as realistic as possible. As the color rendering might depend on your screen, we cannot guarantee that the products colors are exactly how they are displayed on your screen.

Payment

Bank transfer:

• Nordea

• OP-Pohjola

• Danske Bank

• Handelsbanken

• Aktia

• POP Pankki

• Säästöpankit

• Ålandsbanken

• S-pankki

Credit cards:

• Visa

• Visa Electron

• MasterCard 

• Eurocard

• American Express

• Diners Club

• JCB

Osamaksu ja lasku

• Collector

Discharge

Rags Fashion Oy will begin to conclude this agreement when you click "Purchase" at the check-out. Rags Fashion Oy have fulfilled their obligations when you have received complete delivery of your ordered products. As the customer, you have fulfilled your obligation when you have paid the full payment and received the products as agreed.

Delivery

The products are delivered directly to the address you entered upon ordering by logistic partners. Rags Fashion Oy ship orders on weekdays. The stock status displays the current stock of the product. General delivery times are stated below. If the order includes products with different delivery status, the longest delivery time applies.

Shipping fee:

Free shipping if the product order is more than 100 EUR the shipping is free of charge.

Delivery time:

Parcels are usually delivered within 1-3 working days from the day the order leaves Rags. The delivery time might be longer during sales. If your delivery address is in a rural area or on an island without normal bridge, the delivery time might be extended with 2-3 working days.

A parcel must be collected within 14 days from notification date. Uncollected parcels are returned to Rags and the customer is charged a fee of 25 EUR including VAT.

The parcels are delivered by Posti

Risk and Liability

The risk of a consignment/parcel is transferred to the customer once delivered. This means that Rags Fashion Oy is liable for the parcel until delivered to you.

Returns and refunds

30 days return policy

You have 30 days return policy from when you have received your product. During this period, Rags will refund products for same value you paid. The customer pays for the return shipping cost when invoking the cancellation right. Rags Fashion Oy will not bear the costs for other services. The following terms and conditions apply for return policy:

-The product should be unused and in undamaged condition.

-The product should not be assembled.

-The original packaging should be undamaged and labels still attached to the product.

Invoking Return Policy

Instructions on how to return an item are included with every parcel.

30 days exchange policy

You have the right to exchange a product within 30 days after the product's been delivered to you. Upon exchange you get a credit voucher with the same value as the returned goods to be used at Rags Fashion Oy. You will not be refunded for costs covering shipping and other services in conjunction with the return policy. The credit balance for the product is credited from the value of the product you order when invoking the return and exchange policy. Should the value of the products you ordered exceed the balance of your credit voucher, you pay the difference to Rags Fashion Oy. Should the value of the returned products exceed the value of the products in the new order, the difference will be refunded to you. The following terms and conditions apply for exchange policy:

-The product should be unused and in undamaged condition.

-The product should not be assembled. -The original packaging should be undamaged and labels still attached to the product.

Claims and warranty

Claims policy

Customer who purchased a product as a private individual has the right to return the product if it is incorrect. The warranty covers manufacturing defects and valid for 3 years from the time you receive the product. The warranty also covers damages/defects that occurred during the transportation of the product to you. (See Complaints about transport damage below). A product that differs from what has been agreed between you and Rags Fashion Oy or otherwise is defect can also be regarded as damaged/defected. Defect caused by a damage you have caused, is not considered a manufacturing defect.

If you lodge a claim for a defected product more than 6 months after you have received the product, it is your responsibility to demonstrate that it was a manufacturing defect. Rags Fashion Oy therefore recommend that you always check the products upon delivery and notify us of any defects as soon as possible. When lodging a claim for a defect, you have the right to have the defect fixed or have it replaced. Sometimes you can even cancel the agreement and get a refund. When your claim has been approved, you will not bear any costs that could arise due to the claim. For example, costs for shipping a faulty product will be on Rags Fashion Oy. Note that you as the customer should try to minimize any costs that might arise due to a faulty/damaged product.

Other

 

Contact details for claims

E-mail info@rags.fi or telephone: +358 40 1994722

Returns in claims cases

The customer should contact Rags Fashion Oy before returning a defective item. To return defective products or material, please see "Returns".

Returns

When returning products or material to Rags Fashion Oy, the products should be packed in a way to ensure protection during transportation. Rags Fashion Oy therefore recommend that you always pack the products the same way and with the same wrapping as when they were delivered to you. In case you pack or wrap products in a substandard way and the products are damaged during transport to Rags Fashion Oy, you are liable for the damage. When returning products to Rags Fashion Oy, you are liable for the products until they reach Rags Fashion Oy in an undamaged condition.

Return instructions

Instructions for return procedure are included in every shipment.

Return with pre-paid return waybill

A pre-paid return waybill is included with every order and you should use it when returning an item to Rags Fashion Oy. The return waybill is attached to the return parcel. When using the return waybill you will be charged a fee stated in ”Prices and Fees” in these Terms and Conditions. You will not be charged for the return waybill if you are returning an item with an approved claim.

Refunds

We will refund your money no later than 30 days after invoking the return policy or if the return has been an approved claim.

Information such as personal details or other information or part of document that the customer provides to Rags Fashion Oy will be stored and processed in a digital format. Rags Fashion Oy are liable for storing and processing the information according to the Personal Data Act. The customer's information will be used by Rags Fashion Oy to enable and ensure a fulfillment of the Agreement as well as for marketing purposes on behalf of the company.

Responsible for personal data:

Rags Fashion Oy 2501329-7

Isokatu 24-25, 90100 Oulu, Finland

Stored personal information:

-Name

-Address

-E-mail address

-Telephone number

-Personal Identification number/Social security number

-Shopping history at Rags Fashion Oy

This information might be shared with third party and used for the following purposes:

-Collaborators in payment services with the purpose to ensure fulfillment of the agreement.

-Collaborators in logistic services (shipping services) with the purpose to ensure fulfillment of the agreement.

Deregistration of customer information:

As a customer you are able to have your customer details deleted from Rags Fashion Oy register if you provide a written and signed request, with reservations for keeping information required for Rags Fashion Oy to maintain correct accounting and bookkeeping.

Police report

Rags Fashion Oy always report fraud and attempt at fraud to the police.

Discrepancies between publications

Should there be any difference between information on www.rags.fi and other publications, the information found www.rags.fi prevails. However, this does not apply to information that is clearly incorrect or misleading upon a comparison between the different publications.

Intellectual property, logotypes and trademarks

All material published on www.rags.fi, including software, logos, audio clips, trademarks and text & image are protected intellectual property. The protection means that the material may not be used without his permission, the material may not be copied or otherwise transferred to third parties without Rags Fashion Oy explicit permission. Any violations will be prosecuted.

Purpose of the information

All information on www.rags.fi, regardless of format, is published only for informative purposes for the visitor to be able to use the website. Rags Fashion Oy are therefore not liable for any consequences or damages that might occur if this information is used for any other purpose than stated above.

Cookies

Cookies are small text files that are saved on the visitor's computer when they visit a website. At www.rags.fi the following types of cookies are used: Session cookies: are stored only temporarily on your computer in order for you to use the website without problems. When you close down the browser saved session cookies are cleared as well. Persistent cookies: "Permanent cookies" are stored on your computer and are permanent. Persistent cookies are used for identifying a frequent visitor and sometimes even as a basis for statistical program. Visitors can manually delete this type of cookie files from their computer. If these files are deleted such as selections made by the visitor on the website will no longer be saved until the next visit.

Dispute

Dispute between Rags Fashion Oy and customer will be referred to the court following enforceable law. If a case is tried by the National Board of Consumer's Complaint, Rags Fashion Oy will acknowledge the Board's decision.